At Webjuce, we strive to ensure customer satisfaction with every purchase. We understand that sometimes things may not go as expected, and we have established this Refund Policy to outline the conditions under which refunds may be granted. Our goal is to make the process fair and transparent for all parties involved.
This Refund Policy applies to all digital products purchased on Webjuce, including scripts, website templates, graphics, design layouts, and other digital goods. By making a purchase on Webjuce, you agree to the terms outlined in this policy.
2.1 Product Not as Described
If the product you purchased is significantly different from its description on the product page, you are eligible for a refund. This includes discrepancies in features, functionality, or quality.
2.2 Defective Products
If the product is defective, malfunctioning, or contains serious errors that prevent it from being used as intended, you may request a refund. Before a refund is granted, you must allow the seller to attempt to resolve the issue through support.
2.3 Non-Delivery of Product
If you do not receive the product you purchased within a reasonable time frame after the purchase has been confirmed, you are eligible for a refund.
2.4 Unauthorized Purchase
If your purchase was made without your authorization, you may be eligible for a refund upon providing sufficient proof of unauthorized access.
3.1 Change of Mind
Refunds are not provided for purchases made due to a change of mind. Please review product details, descriptions, and previews carefully before making a purchase.
3.2 No Longer Needed
If you no longer need the product or have found an alternative, this does not qualify for a refund.
3.3 Incompatibility
Refunds will not be granted if the product is incompatible with your system or environment. It is your responsibility to ensure compatibility before purchase.
3.4 Poor Design or Functionality
Refunds are not provided for issues related to design preferences or functionality that meets the product description. Please evaluate previews and demos thoroughly before purchasing.
4.1 How to Request
To request a refund, contact Webjuce Customer Support within 30 days of your purchase. Provide your order details, the reason for the refund request, and any supporting evidence such as screenshots or error messages.
4.2 Review Process
Upon receiving your request, Webjuce will review the information provided. We may contact you for further details or clarification. The review process may take up to 7 business days.
4.3 Resolution
If your refund request is approved, the refund will be processed to your original payment method within 5-10 business days. If the request is denied, you will receive an explanation and any possible solutions or support options available.
5.1 Contacting the Seller
Before requesting a refund, we encourage you to contact the seller for support. Many issues can be resolved with the assistance of the seller, ensuring you get the most out of your purchase.
5.2 Webjuce Support
If you are unable to resolve the issue with the seller, you can contact Webjuce Customer Support for further assistance. We are here to help ensure your satisfaction with our marketplace.
Webjuce reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top. It is your responsibility to review this policy periodically.
If you have any questions or concerns about this Refund Policy, please contact Webjuce Customer Support. We are committed to providing a fair and transparent refund process and are here to assist you with any issues you may encounter.
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Thank you for choosing Webjuce. We appreciate your business and are dedicated to ensuring a positive experience with our digital marketplace.